Archive for the ‘Performance Management’ Category

Well here it is folks – my first ever hosting of the illustrious Carnival of HR and what an honour. Hopefully it won’t be my last ;) To make things a little more interesting I decided to pick a theme, which turned out to be “challenging the future of the organisation”. It’s been a hotly debated topic of late on twitter and the blogoshere and I’m sure the conversation will run and run. You can see my brief to bloggers here.

So without further ado, lets take a deep dive into the contributions and what a great crop they are too. First up is a new acquaintance of mine, Broc Edwards, or @foolwithaplan as he is known on twitter. In his first post for Carnival – Why hierarchies? Pizza and Beer Syndrome – he explores why most organisations ‘settle’ for the status quo when there appear to be significant benefits in moving away from our accepted way of structuring a business. Turns out good trumps great, especially if there is effort involved – where have I heard that before?!

One of the points Broc raises is just how difficult it is to move an organisation – especially a large one – from a traditional top down hierarchy to a flatter, more democratic and collaborative environment. But as David Burkus points out in his post – How hierarchies kill creativity (don’t be fooled by the title, this is a sound and objective post) – you don’t have to ditch the “hierarchy of no” as he refers to it totally – it’s a journey and there is a lot you can do to in order to reap the benefits immediately whilst making the transition, learning as you go. In the post he references a company called Rite-Solution and their innovative approach to nurturing creative ideas. It’s a great case study and well worth researching further. If anyone is interested I have further information and detail on what they have done – ping me on twitter or via this site for details.

To give some cultural context to organisations structures, Lois Melbourne shares some real life insights into the differences in approaches across different cultures, referencing the difference between India, Europe and America in her post – Lessons in organisational design from around the world. She adds a nice little challenge to resourcing and HR folk at the end of the post to really think hard about, and question your future talent on, the kind of organisational structure that suits them best before both sides make any long term commitments to each other. The environment is key.

Next up is Mike Booguard, who works in the internal collaboration space. Mike is another guy who I’ve had a meeting of minds with over a coffee in recent months. In his post - The workplace is becoming an ‘I-mocracy” – he shares with us some research he via a question on LinkedIn – How will we be working in 5 – 10 years? What will our workspace look like? His conclusion is that whether employers like it or not, “we are shaping our own workplace. The balance of power is shifting and employers are having to play catch up to our demands.”

Taking this concept a little further, Ian Welsh don’s his “Mystic Meg” type robes and takes a peek into his crystal ball to share his vision of the future workplace and how the HR function will look – HR Fortune Telling at the Carnival – Our HR Future. Beware – its leaderless, automated and HR generalists reign supreme!

Turning to people, we have a crop of bloggers with views on how changing the way we behave at work, especially leaders, will create more productive organisations and engaged (the holy grail) workforces. Julie Winkle Giulioni offers up a simple game in her post – Which Would You Rather – to illustrate that the most effective leaders create workplaces which address the basic human needs of autonomy, relatedness and competence. Following on from that, Benjamin McCall, one of my US HR buddies and a driving force behind #HREvolution (Check it out if you haven’t already – great community going on there) offers up that age old trick – KISS – Keep it Simple Stupid in his post – Want better performance from your employees? Create a list! – where he argues that being clear as leaders about your expectations is a very powerful but often missed.

How about performance management? Me, I’m not convinced that in its current format it has any relevance or value for longer term organisational success and Nicole Jue from the Institute for Corporate Productivity would seem to agree. In her post – Four major flaws of forced ranking – she challenges the sense of forced ranking in performance management as pioneered by GE in the 80′s. Not only is it an engagement and innovation killer, you could be unwittingly helping your competitors by adopting the practice.

In any case, is the workforce of the future likely to tolerate such a practice? It might have been acceptable in the days of doffing caps at our superiors, but in these modern times, despite the relatively poor state of the economy and the job market, people are more inclined to tell you exactly what you can do with your forced ranking system and vote with their feet – especially the younger generation, as pointed out by Paul Baribeau in his post – What about hiring generation Y you ask?. He reminds us that generational difference have always occurred and that there are benefits though in exploiting these differences.

Talking of which, pop over to Mervyn Dinnen’s blog, T-Recs, where in his post – 5 Challenges organisations have to face before they evolve – he charts the key challenges facing organisations, chief among them being the skills and knowledge gap we have/are creating, especially around the future workforce. He points to some very informative sources and references and makes a great argument for the “conversational” organisation. Over at HR Hound, Ben Martinez continues the conversational theme in his post – Web 2.0 for HR is so overt it’s covert – by making a rather natty reference to Sherlock Holmes in his call for HR to overcome its negative view of social and collaborative tools . If the resourcing team are embracing it, then so should HR he says.

Perhaps the key here is not re inventing the organisation but instead, re inventing leadership. Jamie Notter, in this post – Want innovation? Look at management – points out that whilst we are attempting to innovate in pretty much every area of business, the subject of management is the exception. Things have changed an awful lot over the last 50 to 100 years but the blueprint for management has hardly changed at all. Totally agree.

But then its not easy is it? As Broc has already pointed out. Innovating in management means looking in the mirror – not something most of us want to do especially if it means charting new and unfamiliar territory. In her post – Collaborative leadership in a global societyLinda Fisher Thornton sums up nicely what being a collaborative leader really means and how uncomfortable making the leap can be.

Looking in the mirror from an organisational, as well as an individual context can also reap benefits. Jesse Lyn Stoner challenges us to think long and hard about what business are we really in – what is our purpose? in her post – How to identify your team or organisations purpose. If your answer is to create xyz products, deliver services or make money then to the back of the class with you, don the Dunces hat and see me after school. On a similar note, Mark Stelzner charts his own personal journey of learning what his business was/is really about in his post – What we learned from 6 months of change. In doing so he touches on the importance of reciprocity in terms of giving away your value as a consultant and also how much you can get just by shutting up for a few minutes and listening – especially to the quiet ones in the corner.

Which brings me nicely to the final post, which I kept until last on purpose. This final piece is by a guy called John Stepper. John’s blog is relatively new to me but I really like his take. Like Jamie Notter, John gave me free reign to pick a recent piece from his blog and my choice is this one – How’s work? I really like this piece and think it is a fitting way to end this carnival because its all about the most important thing in this entire debate – you. John charts his personal journey to finding autonomy, purpose, mastery and community which he did by changing only one thing – his attitude. The company,the job and the desk all stayed the same which is even more remarkable when you consider that he is currently a Managing Director within Deutche Bank in New York – no offence John. ;)

As Confucius said: “Change is a door that can only be opened from the inside.”

It’s a wrap, hope you enjoyed the Carnival!

And so it was that yesterday I took part in the People Managements webinar entitled Social Media: Opportunity or Danger?  Expertly facilitated by PM’s Editor in chief Rob McLaughlan and Digital Marketing Manager Zoe Bearne. I was one of three ‘speakers’, the other two being Al Shah, Social Media Demand Manager for GlaxoSmithKline and Lucy Turner, an independent HR Consultant.

When you look at it, the title of the webinar says it all really doesn’t it? “Opportunity or Threat” really sums up where the HR function and organisations are in general with Social Medai – still undecided, nervous and unsure largely how to manage it, use it or embrace it, especially internally.  This was the crux of my presentation.  In my work as a consultant, I’m helping companies engage with customers using social and community strategies. For the small but growing number of organisations that are beginning to use social media externally like this (beyond using it as an advertising/broadcast channel) the are seeing and reaping the benefits – increased customer loyalty, trust, openness, feedback, innovation – the list goes on but the overall big deliverable is a significant commercial return through increased engagement.  There’s the magic word – engagement.  That will be the prize all organisations are currently chasing in terms of employees, in a time when we are reminded that engagement levels amongst the rank and file are at an all time low.

Yet, even in these organisations who do ‘get it’ from an external, customer facing perspective, I often find that when you look around inside the organisation, beyond the marketing or customer service functions that are engaging in this way, the attitude to social media takes on a whole different, and more negative turn.  Often, you will find that for employees in other functions access is denied to social media, and or limited to strict viewing times and or overtly ‘policed’.  Here is an example response from one of the webinar attendees that illustrates this beautifully:

“My response to the first question, if it had been available, would have been “we allow use of social media for business use only”

I won’t to go into detail here about the folly of this policing or restriction as it is well covered elsewhere, but it is clear we still largely have not yet grasped that mirroring what some companies are doing externally with customers and applying the same approach INSIDE the organisation with employees could pay huge dividends.  Actually, I would (and do!) argue that in the long term you will fail in your external endeavours with customers if you don’t embrace the same principles internally with employees – you can’t be social on the outside if you are not social on the inside.

The problem, and therefore the barrier, is one of perception in my view. One look at the questions that came in over email during the webinar shows that social media is actually being blamed or observed negatively for things that, actually, have nothing to do with social media. Here is a sample of some of the comments/questions:

“All very well but there are serious legal risks in employees using sm. Bullying and harassment of other employees can mean the employer is liable.”

“How do you draft a social media policy so that it does not interfere with productivity at work?”

“What strategies can you identify that ensure that productivity and excellent customer service is maintained?”

“What about time spent in workplace interacting on social media does this impact work flow, output being done?”

Harassment, productivity, service levels and so on.  If these issues are surfacing through social media, then they exist already in your organisation and clearly you are not on top of them. The issue of action also came up in terms of how to handle individual commentary on social media platforms:

“Can we discipline an employee for comment they make on social media about the company or employees?”

Yes of course you can, but you wouldn’t want to.  In November last year  Matthew Hanwell, HR Director, Community & Social Media for Nokia shared a situation that happened on their own internal social collaboration platform.  After a recent change in CEO, one long standing Nokia employee felt compelled to write something along the following lines on the open platform:

“As far as I am concerned the new CEO can shove his strategy up his ***. I demand his immediate resignation.”

You might be surprised to know that the employee is still there.  Instead of disciplining the individual, they realised instead that what they had here was an issue that was concerning at least one employee, maybe more and that the appropriate response was to engage with the employee and see why he felt that way and if anything could be done about it.

Of course, this is the kind of stuff that lawyers and other are hyperventilating about and inevitably we had a number of questions or comments warning about the “serious threat” to organisations and HR functions posed by social media. Some though, went just too far, including this gem:

“70% of stalking cases last year had a stalking element”

In the context of the above concerns, social media is purely the messenger.  And we know what happens to messengers in the company of the ill informed don’t we?! However, unlike all other mediums, social media is not only the messenger – it’s actually the ANSWER to many of the issues here.  Forget social media as a term and focus instead on what is going on: conversation, collaboration, transparency and peer to peer connectivity. These are the key. In the same way they can create value for the organisation with customers, they can do so exponentially with employees.  If harnessed properly.  It is these things that can transform your engagement strategy, the way you manage performance, the way you do business. Take it from me, annual employee engagement surveys and performance appraisals have no place in the conversational economy that is emerging and that you, as an organisation, have no control over.

Ultimately, what is going on here is a typical tactical struggle.  As with any major shift, we start by being consumed with the minutia, the tactical, the tools, the technology, largely ignoring the bigger picture.

Social media – Opportunity or Danger? In my mind, both. But not in the way we currently see it and on a much bigger, more strategic and fundamental scale that very few organisations or even HR thought leaders seem to be aware of right now.  More in the next post. ;)

My slides can be found on Slideshare here.


As my 24 hour journey back to the UK stretches out before me (Yes, 24 hours!) And with approximately 3 hours to go before I can even think about boarding my flight (Via Paris with a whopping 7 hour stopover!) it seems an opportune time to jot down my thoughts having just spent the last 48 hours in Atlanta attending my first HRevolution unconference.

If you haven’t heard of HRevolution before click here and check them out.  For those of you familiar with ConnectingHR then I can tell you, it is very similar – a community of like minded, supportive, engaging, challenging and above all, extremely good to know HR folk.  Their unconferences, like ours, are gatherings where this community come together to talk shop.

Arriving on Friday evening I literally stepped off my flight and straight into buzzing tweetup and re grouped with the rest of the #hrbritpack.  The atmosphere was great and the reception warm – a great opportunity to finally put real faces to avatars!  After several beers and a cozy chat or two by the fire, we retired to ensure a fresh presence at the unconference the following morning.

So onto the event itself.  The venue – the Georgia tech conference centre – was superb.  So good in fact, that coupled with the structured agenda, it was hard at times to tell the difference between this and a normal conference.  There were challenges too with the room layouts, and the structure of some of the sessions, which sometimes made it difficult to come and go as you please or get real conversation going as opposed to presentation style statements being made back and forth.

Having said that, this was a small issue, by no means universal and over the day I found myself getting involved in some great conversations, debating and listening in good measure.  There could perhaps have been a wee bit more open challenging and maybe this was a feature of the size/layout of the rooms.  Although I did hear that in one or two sessions involving Mervyn Dinnen and Maren Hogan the gloves came off!  Well, perhaps only partially – these are after all thoroughly nice people after all ;)

My favourite session was the Great Performance Debate led by Mark Carden and William Tincup.  An opening statement of “lets blow this shit up” written on the flip chart in relation to performance review processes promised a lively debate, and after a bit of a flaky start, soon turned into a great exchange of views and experiences.

My second favourite, and only by a whisker, was the #HRSlam session, where we had to pool our expertise to solve a real live, company organisation case study, where the output of the session would be shared back with the CEO of the organisation in question – cracking idea! I had a great time working through our solution with a our team and also listening to the comedy that was the final ‘presentations’.  And Craig Fisher should definitely give up the day job and get into standup comedy ;)

I made it in and out of a number of other sessions throughout the day covering subjects like diversity, emotional intelligence and even how to connect without being creepy – top tips on how not to be a social media stalker!

As the unconference drew to a close, it struck me just what had been achieved – HR professionals had gathered under their own steam, to talk about the things they want to talk about.  On top of that, there was 48 hours of incredible, non-stop networking – and they say HR folk are the worst networkers?!  That wasn’t my experience.

After a long day talking shop there was only one thing left to do – party!  And our hosts pulled this off with aplomb.  After a nice quiet drink or two with Neil Morrison, Laurie Ruittemann, Mervyn Dinnen and John Sumser, and a lively dinner where Neil and I let the side down a bit by drinking too much cool aid (Thanks to James Papiano for pointing that out!) there seemed only one thing left to do – go clubbing!

At this point there is really not much more I can say about the rest of the night.  Suffice to say that we didn’t end up on the front page of the local newspaper and I made it to breakfast the following morning.  What happened in between was a bit of a blur of blue and green drinks and a lot of what I think you would call ‘bumping and grinding’!  I will simply encourage you to watch the rather ropy video I managed to capture.  And @ewmonster, you can rest easy, It was way too dark to see any of your outrageous moves ;)

I met so many great people but my memory and the crappy connection at CDG, Paris airport are preventing me from name checking them all so ill point you instead to the twitter list so you can check them out for yourself.  If you are in HR in the UK, id recommend reaching out and connecting with these people – you will be missing something if you don’t.

Check out the list here.

Caption Competition!

Ive yet to see the official photo’s but I managed to capture a couple of truly awful ones that I offer up in the name of duty and invite you all to suggest an appropriate caption!  Be as creative as you like but try not to “damage my personal brand” (Barf!) by leaving anything too innapropriate ;) Leave you suggestions below.

Photo 1 @neiljmorrison and @lauriruitermann

photo 2 @mervyndinnen and @jennyjenshr

Takeaways

Time to get this post up before the wireless fails me, but my takeways from the event:

  • An HR conference can be interesting, rewarding, engaging and well worth the frankly absurd travelling required to make it there.
  • The conference market really needs to wake up and smell the coffee.  Attendees are running their own conferences – hello!  And #HRevolution this year was flawless.
  • The world is still flat in most organisations.  Our overall general refusal to think differently is quite depressing
  • We are still struggling with creating a true adult to adult environment within the workplace – we make all the right noises about bringing you in as a whole person, then get to work as soon as you arrive, stripping away your layers of humanity, capability and potential.
  • Cream cheese and strawberry pastries are lethal – step AWAY from them immediately
  • We have a movement going on here, and its international.  Its embryonic right now, but its there nonetheless.  Watch this space…
  • Neil and I should stop arguing in other peoples company ;)

I remember, looking back at my first job as a Personnel Officer that I took on all challenges with gusto and enthusiasm.  But there was one particular area that seemed to bring sorrow and a sense of impending doom to employees, supervisors, union convener’s and managers alike – Performance Management.

On any particular day I would see a procession of individuals, all complaining about the latest poor performer and looking to me to ’ ‘sort it out’, which at times seemed a big responsibility.

However over the years I have had two enlightening moments, which turned the tables for me both as an HR professional and a leader of teams of my own.

The first was provided by the very capable but modest HR Director where I had my first job.  After a few months of observing my progress he took me to one side and said:

Him: “You need to stop taking everyone’s monkey, young man”

Me: “I beg your pardon?!”

Him: “Look around you. Everyone has problems, and they wear them like monkeys on their backs, constantly niggling away at them and wearing them down.  The more problems they have, the more monkeys they have on their back, and the bigger the burden.  They can’t wait to get the monkey off their back and right now you are turning into Monkey Central!”

I know it probably sounds naive but as a green PO in my first gritty environment I hadn’t seen it and this was a light bulb moment.  Suddenly I could see monkeys everywhere and with the guidance of my boss, learnt the skills to deflect the monkey back to its rightful owner.

“It’s their monkey, not yours”

His words still pop into my head to this day.

The other light bulb moment came much later after discovering Jim Collins and his excellent book Good to Great.  Motivation is a much used term and as leaders we are often charged with ‘motivating’ our people.  So much so that the challenge of motivating a team, especially during difficult times can seem like an impossible task.

Well, I credit Jim with teaching me that I don’t have to motivate anyone.  It’s not my job. And neither is it yours if you manage or lead a team.  Why? Because as Jim quite rightly points out, our job is not to motivate, but to remove barriers and blockers to an individuals SELF MOTIVATION.

Without self motivation for what they do, people are rarely going to be able to excel in their job.

Taking responsibility for someone’s motivation, and ultimately performance, is simply taking on their motivational or performance ‘monkey’.   Pass it back and concentrate instead on what’s preventing them from finding the key to their own self-motivation.

Or, as my first boss said, rather mischievously at the end of that first conversation over 20 years ago:

“If ever you can’t pass the monkey back – then make sure you pass it on to someone else as quickly as possible!”

Remember, it’s not your monkey…