ImageAs I emerge from quite a challenging and busy few months, one of the first blogs I read is about my pet subject – engagment – from Gemma Reucroft, who penned the rather excellent post called The E Word. In it she refers to an article recently published online by HR Magazine entitled “Whose job is employee engagement: HR, CEO or dedicated head of engagement?” Frankly, if we are still asking this question then there is no hope – someone pass me a Stanley Knife….

To the guys who wrote that open letter to The Times, I’d like to say; dudes, engagement is an outcome, nothing more. And most organisations have totally lost sight of that including yours by the looks of it. It’s not a ‘thing’ or an initiative, yet as Gemma points out, most companies treat it like a dog. Whilst the organisations who put their name to the letter might mean well, its like me writing to the Times and pointing out how important it is that I stop biting my nails – Stop pontificating and blaming others, just go fix it.

Ask any large corporate what they spend on ‘engagement’ and they will probably say a very large number, and be able to point to a load of resources and people assigned to this grand topic. BUT ask them how much they spend Trust and see what happens…. tumbleweed.

Engagement is an outcome of things like Trust, Honesty, Authenticity… If these companies want to increase engagement, they should stop wasting time scribing self promoting letters to the editor and instead invest their energies in driving these factors through the business. It’s not rocket science and it ain’t hard. #JFDI.

I will leave you with this rather good image I found on the web, which while im not suggesting should be a manifesto for engagement, is a nice reminder of the basic ingredients needed to build trust.

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BE MINDFULTime certainly does fly and lookie here, it’s 2013 already. Well just. Where did the last 5 months go? For those of you that know me, you will be aware that I have been “off the grid” somewhat during that period – the tumbleweed surrounding this blog and my twitter feed being solid testament to that. Part of the reason for my radio silence is professional – this year saw me settle into my (awesome) new role with the (awesome) crew at The Chemistry Group. Did I mention it was awesome?! ;)

The other significant contributor to my absence has been personal – 2012 sent challenges in this department that I wouldn’t wish on my worst enemy so it has been a mix of incredible highs and deep deep lows, which, at the time, I thought I was navigating alone. But in the run up to Christmas I took a peep back into my online life – I dipped tentatively back into twitter, found a purpose for facebook and even read a few (just three in all) blog posts. I had expected to see a lot of work related posts but instead I saw personal reflection, with many of those that I have come to know well sharing similar stories of how 2012 had challenged them personally too.

Of these few posts, one really hit home, a post entitled Summing Up by Neil Morrison. I won’t quote chapter and verse here, you should read it yourself. Suffice to say that much of what Neil writes in this post resonated with me. One particular observation struck a chord:

I’m indebted and apologetic to my family, the people I hold most closest and whose love I have abused. The times when I haven’t been present, the moments that I will never get to live again, the kisses that I never offered and the hugs that I didn’t feel I deserved.

When you are on the career treadmill it is so easy to fall into this trap. It’s not as though we can’t see it happening; we know we do it. But you slip into auto pilot, promising yourself that you will make it up. That next time you will do that thing, be there when you couldn’t or maybe just simply stop and take notice. But you don’t. The spirit is willing but somehow the flesh is weak. I can’t remember who said it and I dont have the energy to research it right now (forgive me, it’s late) but whoever it was said that perhaps one of the most important things you can do as an individual is to be ‘present’ in the company of family and friends – your loved ones. ‘Present’ meaning fully engaged mentally and emotionally and not distracted by work, email, smartphones, tweets or checkins.

This was my biggest challenge in 2012 and as a result it is now at the top of my New Years resolutions list – and I would encourage you to put it at the top of yours too. No, dont just nod and say “yes” or “so true”. Do it. Affirmative action. Believe me, if you don’t, you will regret it. It may not seem that important now, but by failing to engage, by allowing this presence to elude you, you risk losing so much more than those moments alone.

So go on, be present. Don’t say “in a minute” or “I just need to finish this email” when a loved one vies for your attention. Put the laptop or blackberry to one side and take the moment. Trust me. Your work and career will not suffer as you imagine it might.

Be present. Offer that kiss…

Happy New Year folks. I’m looking forward to being present and engaged in 2013. I hope you can be too.

And as if by magic..! Literally two days after my previous post for the HRTechEurope blog entitled It’s Time to measure engagement in #realtime, this article appears talking about the new partnership between Yammer and Kanjoya Crane, which will provide yammer clients with real time sentiment analysis of their employee conversations.

This is more significant than it at first seems and marks the beginning of a period when we will see employee engagement monitoring and measurement move from clunky, question driven surveys done once a year, to #realtime monitoring and action. In his latest post for this blog, How will employee engagement develop, Founder of OrganisationReview Andrew Merritt interviews Peter Wilde, former head of employee engagement at UBS and Unilever and now founder of www.employee-research.com and Peter makes the following comment about the future of traditional employee surveys:

“They’re still the most cost effective and useful way of getting insight from your people. They may well adapt (see Tesco’s new ‘Listen and Fix’ scheme) but, like cockroaches, they’ll still be around after a nuclear war”.

I’m not sure this is true, but even if it is, it won’t be for long. Innovation in employee engagement tends to follow that in customer engagement and this is increasingly true in this emerging social era. We have been using sentiment in customer engagement for some time so this move was inevitable, if not a little overdue. This means that real time tools for the employee group will develop along the lines of how we are innovating with customer data, as this latest article in latest issue of The Harvard Business Review about real time customer experience tracking demonstrates.

The interesting thing about the Yammer/Kanjoya tie up and what I shall be looking to understand is just how Yammer will make the most of the partnership. Yammer is a good product; it does what it says on the tin. But even amongst its big corporate client users there are critics, especially about its pricing model. A number of large organisations that I know are still on the free platform because the benefits of going to paid don’t seem to outweigh the significant cost.

It is not clear yet to me on what basis this app is deployed. If this app is only deployable on the paid for service, then Yammer might just have found the magic key to persuade large scale users to upgrade. If not, then there is even more reason for and organisation to stick with the free option. If anyone knows the answer, please get in touch or leave a comment.

I shall also be looking to see how the traditional engagement/survey tech companies will respond to the growth of real time and sentiment monitoring. As it stands at the moment, unless they do evolve and embrace the real time trend, I cant see them surviving long term. Surveys just don’t give you a multi-dimensional view, which is where the real value is here.

The potential of #Bigdata is often referred to when talking about structured data, but significant actionable insights can be gained from unstructured, conversational data too. In fact, because the availability of this type of data is relatively new, we don’t yet fully appreciate it’s long term value compared to more structured data forms. In my view, it could, longer term, offer greater and more relevant insight. There’s money in sentiment!

I firmly believe that the future trend will see innovation in employee engagement become parallel or even overtake that around customers as we increasingly recognise that the root to successful – and profitable – customer relationships start with an outstanding employee experience.

You heard it here first folks ;)

If we strip away some of the hype and mystery surrounding social media and the emerging social technology landscape, you will see two core elements that in my view are the two fundamental building blocks:

Real time communication and Collaboration

Look around and you see these elements as key drivers in most of the emerging technology that pervades our lives, both personally as consumers and also as professionals, particularly if you work in the field of customer engagement or marketing. However, HR Tech seems to be dragging its heals somewhat. Is this a feature of the professions general angst and aversion to “social” generally?

Lets take employee engagement as an example. It’s a top subject right now and it seems that a day doesn’t go by without yet more research coming out that articulates the link between a highly engaged workforce and superior business performance.So in theory, employee engagement would seem a natural place to embed the core principles of real time communication and collaboration would it not? Sure, we have enterprise level collaboration/community solutions already in platforms like Jive,Lithium, Telligent, Yammer etc. and you could argue that embedding these into the organisation has a knock on effect on engagement.

However, at a more granular level, when you look at the tools out there that are specifically targeted at helping you measure and manage engagement these principles are lacking.

We are still working to structured, linear questionnaires aimed at eliciting responses to specific questions crafted by the organisation. Structured linear questions get structured linear answers, which are great for the data, but not so good at creating engagement, or, in fact, getting to the nub of what is preventing the organisation achieving the levels of engagement that it is striving for. The best we generally get is a space for open questions/statements but often these are not analysed properly and also, in isolation, these comments can often be dismissed because only one or two people raised a particular issue.

Couple this linear, non collaborative approach with the fact that these surveys are mostly done annually, with a then three month wait for the results to be published before any actions are taken and it starts to feel incredibly clunky. What we need is something more realtime and collaborative. Something that allows more open conversation, opinion and observation but which also allows us to draw some familiar analytics. Cue tumbleweed from the HR Tech industry…..

I have come across only one solution in the past year that gets anywhere close which is being used by a guy called Michael Silverman at Silverman Research.

Disclaimer Alert! Well there isn’t one actually. He’s not a client and I’m not a blogger for hire – I’m not that cheap ;)

I just really like his stuff and have seen nothing like it anywhere else. Michael has pioneered some new technology and approaches both with clients like Unilever but also in open projects like The Garden.

The technology allows you to ask the questions you would normally ask in employee surveys, but crates a collaborative environment within which employees can review each others responses, submit their own view, rate the responses and see how their own view compare to those of the wider group. It’s interesting stuff and the closest thing I have seen yet to brining together traditional analytics with real time collaboration.

If you want to know more you can hear some of the Stuff Michael has been doing at Social Media Week as he is running an event featuring the Unilever projects. I will be there too, as a panel member so feel free to say hi.

I recently spoke at a couple of CIPD branch meetings in Hatfield and Milton Keynes on the subject of Social Engagement and Collaboration. You can access my slides here if you would like to see them.

As the middle of three speakers and in the company of an unexpectedly positive HR audience (!) I was keen to listen to the final speaker, John Keith who heads BT Legal’s employment team, which consists of 7 employment lawyers. That’s no small investment in dealing with your employee legal issues. Tempting though it was, I resisted the temptation to ask if BT were to create a more engaging, open, honest and transparent working environment in the first place, might they not need so many lawyers?! ;)

John spoke eloquently about the challenges facing organisations in dealing with social media issues but he did take the opportunity to challenge my own previous comments around not trying to control the conversation and that policy creation on this issue should be light and based on guidelines. Whilst I do respect John for the wider work he does and he challenges he faces, his approach to social media is similar to most lawyers.  They often blow the risks and downsides out of all proportion, which only serves to prevent the organisations and the HR profession in particular from seeing the huge benefits it an offer.

And the law doesn’t help here. John suggested, for example, that in a dispute with an employee over an issue that occurred as a result of social media use, the court will point the finger at the organisation if they haven’t got a policy pointing out, in detail, what can and cant be said, and how, on social media. This doesn’t make any sense at all, particularly when you consider that we don’t do this for the telephone. The law really is an ass when it forces us to go to extreme granular lengths to cover our backs particularly when these issues are already well catered for in other legislation covering health and safety, discrimination or bullying etc.

Seriously, one of the big problems I see is that at the moment, the people stressing over the ‘dangers’ of social media are actually not active users of it – John himself admitted he had no exposure, personally or professionally to the tools that he was building his case for caution around. And I’m sorry, but if you really want to understand the implications of its use, especially in a business context you really have to use it. This isn’t about the tools themselves, it’s about the human behaviour that manifests itself through them. This behaviour is incredibly important to understand because I believe it lies at the root of organisation success.

A comment John made towards the end of the summed up both the over the top, almost sensationalist approach lawyers are taking towards social and his own personal lack of understanding of the social phenomena:

“Social media can kill; if you text while driving.”

He may as well have said “Breathing is dangerous: if you do it underwater.”

*A big thank you to Erika Lucas and Amanda Brickell for inviting me along to the sessions, for making me so welcome and for organising the events.

Or so they say and never has it felt more true than in relation to the very sad passing of Jackie Orme, ex CEO of the CIPD yesterday. I knew Jackie professionally for 9 years, meeting her for the first time when I joined Courtenay HR. Amongst the many senior HR players Jackie stood out – she was smart, commercially savvy and above all an incredibly nice person. Many of todays senior HR folk could learn a thing or two about humility from the example that Jackie set.

I was out at an event last night talking about Talent Management and I made the observation that a lot of organisations simply don’t have a clear handle on what good looks like for them – either in terms of hiring in new blood or making the most of the talent they already have. Jackie was rare in that she knew exactly what she was looking for in building her team. This made working with her incredibly rewarding. She was also open minded – she looked beyond the CV and instead focussed on potential – another thing that many HR folk could learn to do better.  Consequently I can say, because I know, that the Pepsi HR team during that period contained some of the best HR practitioners in the market, probably equalled only by AMEX at the time.

So it was great to catch up with Jackie almost exactly two years ago today and talk about her challenges at the CIPD, which ultimately led to me working directly with her and the rest of the team there over the last 15 months or so. It has been challenging but great fun and it’s a real shame that she won’t be around to see  the changes she championed so passionately come to life.

There isn’t much more to say really. I’m going to take a few minutes of quiet personal time today to reflect on her legacy and send positive and loving thoughts to the wonderful family she leaves behind. I hope you will join me.

We will miss you Jackie. God bless.

Well here it is folks – my first ever hosting of the illustrious Carnival of HR and what an honour. Hopefully it won’t be my last ;) To make things a little more interesting I decided to pick a theme, which turned out to be “challenging the future of the organisation”. It’s been a hotly debated topic of late on twitter and the blogoshere and I’m sure the conversation will run and run. You can see my brief to bloggers here.

So without further ado, lets take a deep dive into the contributions and what a great crop they are too. First up is a new acquaintance of mine, Broc Edwards, or @foolwithaplan as he is known on twitter. In his first post for Carnival – Why hierarchies? Pizza and Beer Syndrome – he explores why most organisations ‘settle’ for the status quo when there appear to be significant benefits in moving away from our accepted way of structuring a business. Turns out good trumps great, especially if there is effort involved – where have I heard that before?!

One of the points Broc raises is just how difficult it is to move an organisation – especially a large one – from a traditional top down hierarchy to a flatter, more democratic and collaborative environment. But as David Burkus points out in his post – How hierarchies kill creativity (don’t be fooled by the title, this is a sound and objective post) – you don’t have to ditch the “hierarchy of no” as he refers to it totally – it’s a journey and there is a lot you can do to in order to reap the benefits immediately whilst making the transition, learning as you go. In the post he references a company called Rite-Solution and their innovative approach to nurturing creative ideas. It’s a great case study and well worth researching further. If anyone is interested I have further information and detail on what they have done – ping me on twitter or via this site for details.

To give some cultural context to organisations structures, Lois Melbourne shares some real life insights into the differences in approaches across different cultures, referencing the difference between India, Europe and America in her post – Lessons in organisational design from around the world. She adds a nice little challenge to resourcing and HR folk at the end of the post to really think hard about, and question your future talent on, the kind of organisational structure that suits them best before both sides make any long term commitments to each other. The environment is key.

Next up is Mike Booguard, who works in the internal collaboration space. Mike is another guy who I’ve had a meeting of minds with over a coffee in recent months. In his post - The workplace is becoming an ‘I-mocracy” – he shares with us some research he via a question on LinkedIn – How will we be working in 5 – 10 years? What will our workspace look like? His conclusion is that whether employers like it or not, “we are shaping our own workplace. The balance of power is shifting and employers are having to play catch up to our demands.”

Taking this concept a little further, Ian Welsh don’s his “Mystic Meg” type robes and takes a peek into his crystal ball to share his vision of the future workplace and how the HR function will look – HR Fortune Telling at the Carnival – Our HR Future. Beware – its leaderless, automated and HR generalists reign supreme!

Turning to people, we have a crop of bloggers with views on how changing the way we behave at work, especially leaders, will create more productive organisations and engaged (the holy grail) workforces. Julie Winkle Giulioni offers up a simple game in her post – Which Would You Rather – to illustrate that the most effective leaders create workplaces which address the basic human needs of autonomy, relatedness and competence. Following on from that, Benjamin McCall, one of my US HR buddies and a driving force behind #HREvolution (Check it out if you haven’t already – great community going on there) offers up that age old trick – KISS – Keep it Simple Stupid in his post – Want better performance from your employees? Create a list! – where he argues that being clear as leaders about your expectations is a very powerful but often missed.

How about performance management? Me, I’m not convinced that in its current format it has any relevance or value for longer term organisational success and Nicole Jue from the Institute for Corporate Productivity would seem to agree. In her post – Four major flaws of forced ranking – she challenges the sense of forced ranking in performance management as pioneered by GE in the 80′s. Not only is it an engagement and innovation killer, you could be unwittingly helping your competitors by adopting the practice.

In any case, is the workforce of the future likely to tolerate such a practice? It might have been acceptable in the days of doffing caps at our superiors, but in these modern times, despite the relatively poor state of the economy and the job market, people are more inclined to tell you exactly what you can do with your forced ranking system and vote with their feet – especially the younger generation, as pointed out by Paul Baribeau in his post – What about hiring generation Y you ask?. He reminds us that generational difference have always occurred and that there are benefits though in exploiting these differences.

Talking of which, pop over to Mervyn Dinnen’s blog, T-Recs, where in his post – 5 Challenges organisations have to face before they evolve – he charts the key challenges facing organisations, chief among them being the skills and knowledge gap we have/are creating, especially around the future workforce. He points to some very informative sources and references and makes a great argument for the “conversational” organisation. Over at HR Hound, Ben Martinez continues the conversational theme in his post – Web 2.0 for HR is so overt it’s covert – by making a rather natty reference to Sherlock Holmes in his call for HR to overcome its negative view of social and collaborative tools . If the resourcing team are embracing it, then so should HR he says.

Perhaps the key here is not re inventing the organisation but instead, re inventing leadership. Jamie Notter, in this post – Want innovation? Look at management – points out that whilst we are attempting to innovate in pretty much every area of business, the subject of management is the exception. Things have changed an awful lot over the last 50 to 100 years but the blueprint for management has hardly changed at all. Totally agree.

But then its not easy is it? As Broc has already pointed out. Innovating in management means looking in the mirror – not something most of us want to do especially if it means charting new and unfamiliar territory. In her post – Collaborative leadership in a global societyLinda Fisher Thornton sums up nicely what being a collaborative leader really means and how uncomfortable making the leap can be.

Looking in the mirror from an organisational, as well as an individual context can also reap benefits. Jesse Lyn Stoner challenges us to think long and hard about what business are we really in – what is our purpose? in her post – How to identify your team or organisations purpose. If your answer is to create xyz products, deliver services or make money then to the back of the class with you, don the Dunces hat and see me after school. On a similar note, Mark Stelzner charts his own personal journey of learning what his business was/is really about in his post – What we learned from 6 months of change. In doing so he touches on the importance of reciprocity in terms of giving away your value as a consultant and also how much you can get just by shutting up for a few minutes and listening – especially to the quiet ones in the corner.

Which brings me nicely to the final post, which I kept until last on purpose. This final piece is by a guy called John Stepper. John’s blog is relatively new to me but I really like his take. Like Jamie Notter, John gave me free reign to pick a recent piece from his blog and my choice is this one – How’s work? I really like this piece and think it is a fitting way to end this carnival because its all about the most important thing in this entire debate – you. John charts his personal journey to finding autonomy, purpose, mastery and community which he did by changing only one thing – his attitude. The company,the job and the desk all stayed the same which is even more remarkable when you consider that he is currently a Managing Director within Deutche Bank in New York – no offence John. ;)

As Confucius said: “Change is a door that can only be opened from the inside.”

It’s a wrap, hope you enjoyed the Carnival!