A new dawn…

I’ve never been that big on having a grand plan for my career. Things started well with a nice big slug of conformity and success, but after 10 years I was left thinking “Is this it? Is this the best we can do with people in organisations?”. I knew it wasn’t of course, but there…

The Full English that never was…

The following tale is a story about customer service.  Or more pertinently, the importance of listening to your customer.  The tale itself is not extraordinary. What makes is stand out for me, and why I am moved to blog about it is the final result.  The conclusion to the tale is pure genius.  However, the genius is…