The last time I wrote something critical about LinkedIn, their PR company at the time approached me and asked me … More
Category: CRM
The Full English that never was…
The following tale is a story about customer service. Or more pertinently, the importance of listening to your customer. The … More
SiftGroups membership community event…
One of my highlights just before the Christmas break was to attend the SiftGroups Membership Community Huddle, along with representatives … More
The next big thing…
Working with startups has made me reflect a lot on the similarities between now and the former dot com boom … More
It’s all about the conversation…
Yesterday I came across a post entitled “5 things about Social Media you need to stop saying in 2012.” via … More
Community: It’s not just for Christmas…
So lets imagine for a minute that you are a business that cares about it’s customers (and employees hopefully!) and … More
Employee Loyalty…
Unfortunately I cant make #TRULondon today which is a big shame as Bill was kind enough to offer me a … More
Inside My Head... 