The Full English that never was…

The following tale is a story about customer service.  Or more pertinently, the importance of listening to your customer.  The tale itself is not extraordinary. What makes is stand out for me, and why I am moved to blog about it is the final result.  The conclusion to the tale is pure genius.  However, the genius is…

SiftGroups membership community event…

One of my highlights just before the Christmas break was to attend the SiftGroups Membership Community Huddle, along with representatives from my client the CIPD.  It was a short half day get together for participants in their recent survey amongst membership communities which resulted in an excellent report benchmarking online communities for professional membership bodies.…

Employee Loyalty…

Unfortunately I cant make #TRULondon today which is a big shame as Bill was kind enough to offer me a track this time round.  The good news is that social media means I can at least participate from afar.  However, commitments mean I cant jump on the twitter stream much today so I thought I…