The following tale is a story about customer service. Or more pertinently, the importance of listening to your customer. The … More
Category: Engagement
SiftGroups membership community event…
One of my highlights just before the Christmas break was to attend the SiftGroups Membership Community Huddle, along with representatives … More
The next big thing…
Working with startups has made me reflect a lot on the similarities between now and the former dot com boom … More
It’s all about the conversation…
Yesterday I came across a post entitled “5 things about Social Media you need to stop saying in 2012.” via … More
Community: It’s not just for Christmas…
So lets imagine for a minute that you are a business that cares about it’s customers (and employees hopefully!) and … More
#CIPDSocial11: The Stats…
A quick post from me following the excellent CIPD Social Media Conference that took place yesterday. Great to see so … More
HR: Your community needs you…
Since qualifying 23 years ago, my involvement with the CIPD throughout the duration of my career could be detailed on … More
Employee surveys out. Employee sentiment in…
At the beginning of June I attended the Inspire Conference, London, a great event organised by a the very smart … More
Social media hysteria part 2…
I recently Chaired the HR and Harnessing the Power of Social Media session at the CIPD Annual Conference in Manchester … More
Social overload…
LinkedIn, Facebook, Twitter, Twylah, Empire Avenue, WordPress, Klout, Peer Index, Twenty Feet, Kred, Path, Instagram, Foursquare etc and 100 other … More
Inside My Head... 