Social Media: Threat or opportunity…

And so it was that yesterday I took part in the People Managements webinar entitled Social Media: Opportunity or Danger?  Expertly facilitated by PM’s Editor in chief Rob McLaughlan and Digital Marketing Manager Zoe Bearne. I was one of three ‘speakers’, the other two being Al Shah, Social Media Demand Manager for GlaxoSmithKline and Lucy Turner,…

The Full English that never was…

The following tale is a story about customer service.  Or more pertinently, the importance of listening to your customer.  The tale itself is not extraordinary. What makes is stand out for me, and why I am moved to blog about it is the final result.  The conclusion to the tale is pure genius.  However, the genius is…

SiftGroups membership community event…

One of my highlights just before the Christmas break was to attend the SiftGroups Membership Community Huddle, along with representatives from my client the CIPD.  It was a short half day get together for participants in their recent survey amongst membership communities which resulted in an excellent report benchmarking online communities for professional membership bodies.…

HR: Your community needs you…

Since qualifying 23 years ago, my involvement with the CIPD throughout the duration of my career could be detailed on the back of a postage stamp with room to spare. I was completely indifferent to the Institute, paying my dues (or rather my employer did) and getting on with my career.  A familiar story amongst…